Privacy notice

• About you: name, email, phone, address, emergency contacts, your vet, and the spending limit you set for emergency care.
• About your dog: profile details (breed, age, weight, food, medications, behaviour), vaccination records and the certificates you upload, and any photo you add.
• Bookings and payments: dates, services, add-ons, prices, deposits and payments (including an e-Transfer reference or crypto transaction id you give us), and stay notes we write during a visit.
• Messages: anything you send through the contact form or by email.
• Technical: a sign-in cookie, and the time and browser of your sign-ins so we can spot a misuse of your account. No advertising trackers, no analytics scripts.

To care for your dog properly, to reach you or your emergency contact during a stay, to run and invoice the bookings, to send you the emails you would expect (confirmations, reminders, vaccination expiry notices), and to keep the records tax law requires us to keep. We do not use your details for marketing unless you ask us to, and we do not sell or rent them to anyone.

The Premium Cam feed is live only. It is not recorded and there is no playback, unless we tell you in writing that a specific camera is being recorded and why. You see your own dog’s kennel only, during viewing hours (7am-10pm).

Our staff can see all kennel cameras while they are working so they can keep an eye on the dogs. Nobody outside Haliburton Kennels has access to the feeds.

• Our family and staff, as needed to care for your dog and handle your booking.
• A vet, if your dog needs treatment, along with your dog’s health details and your contact information.
• The email service that delivers our messages to you, and the company that hosts this site. Both handle the data only to provide that service.
• Anyone the law requires us to share it with, which in practice means a tax audit or a court order.

Photos of your dog only go on our social media or website if you have ticked photo consent on your profile. See the photo policy.

Your account, your dogs’ profiles and your booking history stay while you are a client, so you do not have to re-enter everything each visit. If you have not booked in a couple of years we may close the account. Booking and payment records are kept as long as Canadian tax rules require, then deleted. Uploaded vaccination certificates are deleted when you delete the dog or the account.

You can see and change almost everything yourself under My account. To have your account and your dogs’ details deleted, email [email protected] from the address on the account and we will confirm once it is done, usually within a few days. We keep only the invoices tax law says we must.

If you think we have got something wrong, tell us and we will sort it out. If you are still not satisfied you can contact the Office of the Privacy Commissioner of Canada.

Haliburton Kennels
1234 County Road 21, Haliburton, ON K0M 1S0
(705) 555-0142 · [email protected]

This notice may change when the site changes. We will not weaken it without telling registered clients by email first.