FAQ
Questions we hear a lot
Tap a question to open it. If yours is not here, send us a message and we will add it.
What do I need before my dog’s first stay?
Proof of Rabies, DHPP and Bordetella vaccinations within the last 12 months, a completed dog profile, and a free meet-and-greet so we can see how your dog settles in.
What should I bring?
Their own food (portioned if possible), any medications with instructions, and something that smells like home. We supply bowls and bedding.
Can I watch my dog while they stay?
Yes. Add the Premium Cam option to any boarding stay and you can watch your own dog’s kennel from your phone between 7am and 10pm.
How do I pay?
Interac e-Transfer, crypto, or cash at drop-off. Card payments are coming soon. A deposit holds your booking and the balance is due at drop-off.
Quick facts
The numbers people ask about
Read more
The fine print, in plain language
Policies →
Cancellations, late pick-up, vaccines, behaviour, emergencies, photos and cameras, payment.
Services & pricing →
Every price, discount and add-on, plus a stay estimator.
Privacy →
What we keep about you and your dog, and how to have it removed.
Contact →
Phone, email, address and a message form.
Still wondering about something?
Call, text or send a message. Real people answer.